Tiffany Syokau
Nairobi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Representative
Association of the Physically Disabled in Kenya
07.2024 - Current
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Communicated relevant information to internal and external stakeholders.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Partnered with internal stakeholders like product development teams for continuous improvement of offerings based on customer feedback.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Reliver
Association of the Physically Disabled in Kenya
8 2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales
Proshelter LTD
02.2019 - 09.2022
- Managed transactions with high accuracy to achieve smooth till reconciliations
- Employed strategic sales and up selling techniques, providing in-depth product knowledge to increase sales
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service
- Used door to door sales approaches, conducting clever sales pitches to win sales.
- Helped sales team complete sales and finalize process.
Education
BA - International Relations and Diplomacy
University of Nairobi
12.2023
Diploma - Human Resource Management
University of Nairobi
09.2019
Skills
Brand Awareness
Languages
English
Advanced (C1)
Swahili
Advanced
C1
Timeline
Sales and Marketing Representative
Association of the Physically Disabled in Kenya
07.2024 - Current
Sales
Proshelter LTD
02.2019 - 09.2022
Reliver
Association of the Physically Disabled in Kenya
8 2023 - 12.2023
BA - International Relations and Diplomacy
University of Nairobi
Diploma - Human Resource Management
University of Nairobi
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