Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Presentations
Skills
Timeline
Stephen Kamuti

Stephen Kamuti

Nairobi

Summary

Hardworking Revenue Assurance Manager proficient in overseeing team operations, implementing control improvements and reducing costs. Offering 10 years of experience in Revenue Assurance and excellent Fraud management skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Revenue Assurance Manager

Safaricom PLC
Nairobi
12.2014 - Current
  • Established governance, organization and management structure to meet program protocols.
  • Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
  • I championed successful implementation of Revenue Assurance system (moneymap) for Safaricom Plc ensuring full automation of RA processes and controls whereby using the system the company managed to save and recover more than KES 600M in 2019 ,1.8B in 2020, 500M in 2021.
  • Streamlined Order management process, spear heading recovery of more than Kes 300m per year from dealers through recovery of connection commission and automation of the process for efficiency and effectiveness.
  • Provided assurance to the business by making sure that all products and services are functioning as intended and that all service revenues due to the company are accurately captured and billed.
  • I lead my team in ensuring end to end assurance for all existing, new products and services within financial services, leading to 10% improvement of revenue reporting.
  • Implemented robust Revenue Assurance controls for Safaricom Ethiopia Ltd, a new startup by collaborating and engaging with all relevant stakeholders.
  • Developed and tracked institutional risks to promote consistency within business realm.
  • Established and developed key performance indicators to track progress and prepare analyses.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Monitored operations metrics to deliver regular reporting to senior leadership.

Senior Enterprise Systems Support Analyst

Safaricom Plc
Nairobi
12.2012 - 12.2014
  • Aggregated data from multiple sources in an efficient data warehouse and designed enterprise-level solutions for large, multidimensional databases.
  • Proactively analyzed performance data to identify immediate and long-term improvement opportunities within the Systems.
  • Participated in the design and high-level modelling of Enterprise systems and managed problem and incident resolutions in liaison with technical and operations departments.
  • Researched new trends in systems, advised the business on the best-fit models, and worked collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
  • Defined user objectives and goals and designed and led program strategy based on the nature of data, processes, and needs.
  • Liaised with all business support units, Third-party developers, and Core networks design and Support teams to support growth and sustainability.
  • Troubleshoot technical and non-technical challenges, managed system capacity, and anticipated user demands on resources.
  • Worked closely with the third-party development teams to ensure that the requirements as documented were clearly understood and consulted with the developer's teams to validate design assumptions.
  • Ensured that recommended solutions were not sub-optimal but fit within the overall information management structure of the enterprise.
  • Monitored costs, timescales and resources used to achieve 95% productivity and 98% Quality performance year over year
  • Drafted action plans and led meetings with department executives to review project status and proposed changes
  • Implemented target completes per hour and reviewed quarterly to drive efficiency and manual process improvements
  • Created a new Quality measurement/reporting system to identify and track issues affecting processes and performance
  • Increased automated system fixes by 7% year over year

Senior Business Intelligence Developer

Safaricom Plc
Nairobi
12.2009 - 12.2012
  • Analyzed work to generate logic for new systems, procedures and tests
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Build databases and table structures for new organization applications.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Responsible for full lifecycle business intelligence development, using Microsoft technologies, Oracle database, SQL Server, Integration Services, Reporting Services, Analysis Services, SharePoint, Oracle OBIEE, Informatica for ETLs, and standard data warehouse and data modelling tools and techniques.
  • Collaborated with team members to identify project risks, design mitigation plans, and development estimates.
  • Performed root cause analysis and defect correction as indicated by test results, evaluated outcomes, reported results, and documented findings according to current standards, and ensured work product aligned with requirements.

Lead Database, Intranet Development Engineer

Knowing Limited
Nairobi
02.2005 - 12.2009
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Analyzed proposed technical solutions based on customer requirements.
  • Extracted, Transformed, and Loaded (ETL) data from Homogenous and Heterogeneous Systems using DTS and SSIS of MS SQL Server 2000 and MS SQL Server 2005, respectively
  • Developed an Intranet For Linton Park Company using asp, JavaScript, vbscript, Sql server.
  • Developed an Intranet/Extranet for Dyer and Blair Investment bank Ltd, NIC Capital, Africa Investment Bank, African Alliance, Discount securities, FD and other stock brokers.

Education

Master of Science - Computational Intelligence

University Of Nairobi, Nairobi, Kenya
12.2021

University Of Nairobi 2019-2021

Bachelor of Science - Computer Science

University of Nairobi, Nairobi , Kenya
04.2004

University of Nairobi 1999-2004

Skills

  • Budgeting and forecasting
  • Quality assurance and controls
  • Revenue Assurance
  • Mobile Money Assurance
  • Risk review and management
  • Fraud Management
  • Cost reduction and containment
  • Systems implementation
  • Productivity improvement
  • Project development and life cycle
  • Process improvement
  • Business Intelligence and Analytics

Accomplishments

  • I championed successful implementation of Revenue Assurance system (moneymap) for Safaricom ensuring full automation of Revenue Assurance processes and controls whereby using the system we have managed to save and recover more than KES 600M in 2019 ,1.8B in 2020, 500M in 2021
  • Increased automated system fixes by 10%, reducing organizational costs by 3%
  • Automated Channel assurance processes, reducing leakages by 30%.
  • Streamlined Order management process, spear heading recovery of more than Kes 300m per year from dealers through clawback of connection commission
  • Implemented Revenue Assurance controls for Safaricom Ethiopia, a startup telecommunication company.

Certification

  • Finance, Audit, and Revenue Assurance: Global Revenue Assurance Professional’s Association (GRAPA) in Cape Town, South Africa: June 2016
  • ITIL Certification, Nairobi Kenya: June 2010

Presentations

  • 2014 Revenue Assurance Practitioners meeting Capetown South Africa

Skills

  • Fraud Management
  • Revenue Assurance
  • Project Management
  • Leadership
  • Product Assurance
  • Payments Integrity
  • Provisioning Assurance
  • Migration Assurance
  • Risk Assessment
  • Product Design and Development
  • Business Intelligence and Analytics
  • Software development and support
  • Database development and management

Timeline

Revenue Assurance Manager - Safaricom PLC
12.2014 - Current
Senior Enterprise Systems Support Analyst - Safaricom Plc
12.2012 - 12.2014
Senior Business Intelligence Developer - Safaricom Plc
12.2009 - 12.2012
Lead Database, Intranet Development Engineer - Knowing Limited
02.2005 - 12.2009
University Of Nairobi - Master of Science, Computational Intelligence
University of Nairobi - Bachelor of Science, Computer Science

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