Emma Miller
Cedar Valley
Summary
Dedicated Customer Service professional with expertise in client retention and CRM excellence. Proven track record, enhancing customer satisfaction and improving business processes with efficiency.
Overview
1
1
Certification
Work History
Customer Service
CustomerConnect Solutions
Cedar Valley
10 2023 - 10 2025
- Improved customer satisfaction by 25%
- Resolved 300+ support tickets monthly
- Achieved 97% positive feedback scores
Client Relations Specialist
Horizon Retail Services
Cedar Valley
10 2022 - 9 2023
- Boosted client retention by 20%
- Managed key accounts worth $1M+
- Enhanced email response rate to 90%
Customer Care Associate
BrightPath Solutions
Cedar Valley
10 2019 - 9 2022
- Handled 150+ calls daily efficiently
- Streamlined complaint process by 40%
- Increased upsell rates by 15%
Education
Master of Business Administration - Business Management
University of Illinois
May 2019
Bachelor of Arts - Communications
DePaul University
May 2017
Skills
- Customer Service
- Client Relations
- Problem Solving
- Communication
- CRM Software
- Time Management
- Team Collaboration
- Conflict Resolution
Certification
- Certified Customer Service Professional - National Customer Service Association
- Advanced CRM Systems - Tech Training Institute
Languages
Spanish
Beginner (A1)
French
Beginner (A1)
German
Beginner (A1)
Timeline
Customer Service
CustomerConnect Solutions
10/2023 - 10/2025
Client Relations Specialist
Horizon Retail Services
10/2022 - 09/2023
Customer Care Associate
BrightPath Solutions
10/2019 - 09/2022
Master of Business Administration - Business Management
University of Illinois
Bachelor of Arts - Communications
DePaul University