ADAH ONCHIRI
Kisii
Summary
Insightful psychotherapist with a strong desire to deliver outstanding counseling services to clients. Used to working hard and building rapport with employees and clients alike. An energetic personality coupled with terrific upselling skills. Ready to join a new organization and offer my skills.
Overview
5
5
years of professional experience
Work History
Counseling Psychologist
Bloom Counselling
Nairobi, Kenya
02.2022 - Current
- Conducted psychological assessments to identify potential diagnoses and treatment plans.
- Organized support groups for individuals dealing with similar issues.
- Attended conferences, seminars, and workshops to stay up-to-date on best practices related to counseling psychology.
- Monitored clients' daily activities and responded appropriately when needed.
- Provided individual and group counseling sessions for clients.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Developed treatment plans to address client needs.
- Documented meetings, interventions and contacts with clients to optimize care.
- Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
- Prescribed medications when necessary in collaboration with a psychiatrist or physician.
- Utilized evidence-based treatments including cognitive behavioral therapy, dialectical behavior therapy, trauma-focused CBT, motivational interviewing and acceptance commitment therapy.
- Provided individual and group counseling services to clients with mental health issues.
- Created referrals for additional care when appropriate.
Customer Service Executive
Glassrack Auto Glass
Nairobi, Kenya
10.2020 - 01.2022
- Automotive mirror Sales and Data entry
- Answered questions from customers by phone and email, offering company details and policy information as requested
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs
- Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with product returns or exchanges according to established guidelines.
- Communicated effectively with team members to ensure timely response times for customers.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Prepared detailed reports of daily activities for management review.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Psychology Intern
Nduru Sub County Hospital
Kisii, Kenya
11.2019 - 07.2020
- Partnered with psychologist to initiate, facilitate and moderate counseling group discussions on Health guidance, HIV/AIDS counseling and Teen pregnancy counseling
- Organized outreach events aimed at increasing awareness about mental health issues among general public.
- Performed administrative tasks such as filing paperwork or scheduling appointments.
- Conducted intake interviews with clients to assess their mental health needs.
- Utilized evidence-based treatments such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
- Provided individual and group therapy sessions under the supervision of licensed psychologists.
- Prepared comprehensive psychological reports and presented findings to supervising psychologists.
- Engaged in self-reflective practice to improve therapeutic skills and patient outcomes.
- Provided outreach workshops and lectures to educate local community.
Psychology Intern
Mathari Teaching and Refferal Hospital
Nairobi, Kenya
03.2019 - 05.2019
- Maintained accurate records of client visits, assessments, and interventions provided in accordance with agency policies.
- Provided direct clinical services to clients such as individual therapy, group counseling, and crisis intervention.
- Monitored medication compliance among clients receiving psychotropic medications.
- Collaborated with other professionals to develop treatment plans tailored to each client's individual needs.
- Performed administrative tasks such as filing paperwork or scheduling appointments.
- Conducted psychological assessments and interpreted results to develop treatment plans.
- Developed informational handouts for clients on various topics related to mental health care.
- Utilized evidence-based treatments such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
- Provided individual and group therapy sessions under the supervision of licensed psychologists.
- Prepared comprehensive psychological reports and presented findings to supervising psychologists.
- Participated in multidisciplinary team meetings to discuss patient care and progress.
- Observed and documented patient behavior to monitor treatment effectiveness.
- Engaged in self-reflective practice to improve therapeutic skills and patient outcomes.
- Worked in the following clinics: Rehabilitation Unit, Comprehensive Unit, Wards, Forensic Psychology, Child Psychiatry, Psychotherapy, Community Therapy, Clinic for substance Abuse and Therapy, Occupational Therapy
Education
Bachelor of Arts - Counseling Psychology
University of Nairobi
Nairobi12-2019
Kenya Certificate of Secondary Education
Njoro Girls High School
Nakuru12-2013
Kenya Certificate of Primary Education
Kamagambo Adventist School
Kisii11-2009
Skills
- Case Documentation
- Records Maintenance
- Critical Thinking
- Team management and Supervision
- Microsoft Office Suite
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Adaptability
- Computer Literacy
- Emotional awareness
- Effective Communication
- Problem-solving aptitude
Accomplishments
- ABRSM Violin certification
Affiliations
- Book Club
- Sports and Adventure
- Violin Playing
- Food exploration
Languages
English
First Language
Kiswahili
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Counseling Psychologist
Bloom Counselling
02.2022 - Current
Customer Service Executive
Glassrack Auto Glass
10.2020 - 01.2022
Psychology Intern
Nduru Sub County Hospital
11.2019 - 07.2020
Psychology Intern
Mathari Teaching and Refferal Hospital
03.2019 - 05.2019
Bachelor of Arts - Counseling Psychology
University of Nairobi
Kenya Certificate of Secondary Education
Njoro Girls High School
Kenya Certificate of Primary Education
Kamagambo Adventist School
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