Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and promote business growth for the bank.
* 24/7 support of the inbound calls as per the scheduled shift.
* Utilization and proper maintenance of customers' information and engagements on CRM.
* Handling customers' inquiries and concerns on the digital channels by offering First contact resolution and sharing the stipulated turn around time.
* Supporting the outbound calls on mobile banking activation, cross-selling and up-selling of the bank's products.
* Involved in continuous training to improve on product knowledge.
*Reporting and escalating customers' feedback and complex issues to the respective units.
Customer oriented
undefinedA member of the Equip book club currently reading Atomic Habits by (James Clear)
Actively involved in charity work by visiting children's home and prisons in conjunction with the St.Peter's Church Ruai.
Interest in organizing events
Jackson Wachira
Quality Assurance Specialist- Equity Bank Limited (Kenya)
Telephone no:254763170396
Email:jackson.wachira@equitybank.co.ke
Stefano Carcoforo
CEO Iprocure Limited
Telephone no: +254 707 179 789
Email: Stefano@iprocu.re
Millicent Olunga
Supervisor USAID/Kenya Feed the Future Innovation Engine (KFIE)
Telephone no: +254 721 261 686
Email: millieolunga@gmail.com