Ayman Kaderbhoy
Banking Operations Specialist, Private Banking, Customer Service
Mombasa
Summary
With Over Ten years of experience in the banking sector, I am a seasoned professional who thrives on delivering operational excellence, customer satisfaction and regulatory compliance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Senior Officer
Prime Bank Limited
01.2023 - Current
- Participated in community outreach programs on behalf of the bank, promoting positive brand image and building relationships with local organizations.
- Spearheaded initiatives to integrate new technology in daily operations, increasing efficiency and productivity.
- Mentored junior team members in mastering job responsibilities while modeling exceptional professionalism at all times.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers with account set-up and maintenance, ensuring accurate and up-to-date records at all times.
- Collaborated with human resources department on staff training and development programs, fostering continuous improvement within the operations team.
- Streamlined banking operations by implementing new procedures and optimizing workflow.
- Championed a customer-centric approach within the branch, consistently prioritizing clients'' needs when making decisions or offering solutions.
- Implemented cost-saving measures, effectively reducing operational expenses without compromising service quality.
- Preparation of management reports within agreed timelines
Junior Officer
Prime Bank Limited
01.2018 - 12.2022
- Developed strong relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service, resolving issues efficiently and maintaining positive client relationships.
- Accurately processing transactions relating to deposits, withdrawals and payments.
Cashier
Prime Bank Limited
08.2014 - 12.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register to record transactions accurately and efficiently.
Head Teller
Fidelity Commercial Bank Ltd
01.2013 - 12.2013
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Audit Senior
Devani And Devani Co Ltd
01.2012 - 12.2012
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Supported external auditors during annual audits, providing requested information promptly and facilitating smooth communication between parties involved.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
ACCA
Jaffery Institute Of Professional Studies12.2011
High School Diploma -
Jaffery Academy Mombasa
Mombasa 04.2001 -
Skills
Customer Service
undefinedCertification
KnowBe4Security Awarness Traning
References
Mohamed Al-Harazi
Ncba- 0722729523
Kassim Sattar
Airline Representative/supervisor- 0733800302
Timeline
KnowBe4Security- Internet Security and You
03-2024
LinkedIn Certificate- Six Sigma: White Belt
03-2024
LinkedIn Certificate- Six Sigma: Green Belt
02-2024
GFChub- Counter Terrorism and Proliferation Financing for Financial Institutions in Kenya
11-2023
Senior Officer
Prime Bank Limited
01.2023 - Current
KnowBe4Security Awarness Traning
01-2021
Kevin Mitnick Security Awareness Traning
11-2019
Junior Officer
Prime Bank Limited
01.2018 - 12.2022
Cashier
Prime Bank Limited
08.2014 - 12.2017
Head Teller
Fidelity Commercial Bank Ltd
01.2013 - 12.2013
Audit Senior
Devani And Devani Co Ltd
01.2012 - 12.2012
Acca-Enhancing Professional Abilites
10-2010
Acca- Amidst a Professional Society
11-2009
High School Diploma -
Jaffery Academy Mombasa
04.2001 -
ACCA
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