Ann Chege
Kiambu,Ruaka
Summary
Driven professional with a proven track record in customer service and sales, notably at Carepay International. Excelled in building client relationships and expanding customer bases, achieving significant repeat business. Skilled in customer relations and data entry, demonstrating a keen ability to increase customer satisfaction and drive growth.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Carepay International
04.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Sales Account Executive
Amref Flying Doctors
05.2019 - 04.2021
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Expanded company presence within the market by attending trade shows, conferences, and networking events.
- Increased sales revenue by establishing and nurturing long-term client relationships.
Business Development Executive
Message Labs Africa
10.2017 - 08.2018
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Education
Bachelor of Arts - Public Relations
Daystar University
Athi River, Machakos District, Kenya11.2016
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Customer Relations
- First Call resolution
- Complaint Handling
Writing
I have a blog where I write different issues affecting the youths
Timeline
Customer Care Representative
Carepay International
04.2022 - 04.2023
Sales Account Executive
Amref Flying Doctors
05.2019 - 04.2021
Business Development Executive
Message Labs Africa
10.2017 - 08.2018
Bachelor of Arts - Public Relations
Daystar University
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