JOSEPH KIMARI
Risk Analyst And Marine Surveyor
Romeoville
Summary
Phone: +254 727430522 A Savvy customer service representative, client-focused with immense experience and reputation in Customer service. Deep analytical experience to resolve complex customer issues and implement solutions aimed at providing exemplary customer experience. CORE COMPETENCIES. Customer service Management. Risk Management and risk survey. Handling inbound customer calls.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Risk Analyst and Marine Surveyor
RISK INSPECTORS
04.2018 - Current
- Training and development
- Risk consulting firm offering consultancy services in fire & burglary risk exposure hazards, Health and Safety, Terrorism risk within Africa, Visited at least 50 client sites within the last year to undertake fire and PVT risk surveys for various industries and documenting risk recommendations for implementation
- Documented risk improvement recommendations which after implementation, reduced claims to insurers by 95%
- Collaborated with insurance underwriters to provide risk advisory services to clients which increased employee awareness and reduced Health and Safety incidences by 80%
- Visited at least 140 pack-houses within the last year to undertake a pre-shipment inspection of vegetable produce scheduled for export to different nations in the world
- Monitoring the loading operation into the transportation vessel e.g Dry storage container/ Refrigerated ISO containers
- Monitoring lashing of pallets, securing of cargo, packaging and related activities aimed at preventing damage and/or loss caused to the goods before loading and during loading
- Ensure that the goods shipped meet the requirements on the trade contract and assist the suppliers in reducing the risks and save them from a product recall/ being rejected
- Ensure immediate product replacement can be done if any damage or out of requirements is found
- Ensures and maintains a fruitful relationship between the buyer and the supplier through the entire process
- Collect Photographic evidence to facilitate in report writing
- Write reports and present them to them Insurance underwriter
- Governmental agency responsible for the assessment, collection and accounting of all revenues due to the government of the Republic of Kenya
Customer Care Officer
KENYA REVENUE AUTHORITY
Meru
02.2016 - 06.2017
- Led a team of coworkers in sensitizing tax payers on taxation which assisted in revenue collection for the regional office surpassing the target by 20%
- Provided advice within the jurisdictions of tax laws leading to recruitment of new taxpayers by 15%
- Established a rapport with customers due to exceptional interactions skills to understand their needs and was able to handle all walk-in customers queries and requests
- Applied good communications skills to provide feedback to customers via phone or email resolving customer complaints by 90%
- Applied problem solving skills to deal with hard cases and worked with other team members to resolve customer issues managed by several departments
- Kept documentation on all unresolved customer issues for escalation and follow-up resulting in apt resolution and closure
- Applied exemplary Data entry skills in filing customer returns resulting in nil errors and completed 100% of all assigned tasks in the faced paced environment during peak seasons
- Provided exemplary customer experience, where I was seconded and reassigned to Huduma Centre which are the Government outlets which provide services to Citizens
- Contributed to the design of a more effective and business-friendly tax policies and procedures which included automation of services whose application has attributed to reduced working hours by 25%.
Education
Bachelor of Arts Degree - Sociology And Psychology
University of Nairobi
Nairobi, Kenya. 10.2009 - 12.2013
Skills
Risk assessment and mitigation
Risk Identification and Mitigation
Risk analysis and management
Risk and needs assessments
Certification
Kenya Institute of Management- Certificate in Business Management Yrs. 2009 - 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Risk Analyst and Marine Surveyor
RISK INSPECTORS
04.2018 - Current
Customer Care Officer
KENYA REVENUE AUTHORITY
02.2016 - 06.2017
Bachelor of Arts Degree - Sociology And Psychology
University of Nairobi
10.2009 - 12.2013