Travelling, Networking and Life coach
ROSALIND GACHERI SABARI
Relationship Manager
Nairobi
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Innovative Relationship Expert experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities. Goal-oriented manager with distinguished experience in the Financial industry and proven leadership abilities.
Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Relationship Manager Institutions
Family Bank of Kenya
Nairobi
08.2022 - Current
- Manage customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
- Look into Market trends and advise Company to ensure play in competitive space.
- Signing of partnership agreements with strategic partners on behalf of bank to offer packaged products to employees.
- New University and TVETs onboarding through development of pipeline of to ensure sustainable growth of Portfolio.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
- Manage existing Institutions to deepen relationship for more Business Banking solutions.
- Initiating and monitoring customer/Bank contact at all levels,
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Evaluated and negotiated contracts to procure favorable financial terms that oversaw 37% growth in new client acquisition Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit by 35%.
Digital Marketing Manager
Cheriez Properties
Nairobi
07.2019 - 06.2020
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Continually maintained and improved company's reputation and positive image in markets served.
- Managed over 50 customers call per day .
- Increased sales by 10% From Paid adds on company Socials
Business Development Officer
Cheriez Properties
Nairobi
04.2018 - 06.2019
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Increased client base 11% by updating homeownership processes and improving overall company efficiency.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Retail Sales Manager
Family Bank of Kenya
Nairobi
04.2015 - 11.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Managed day-to-day staffing and handled scheduling for all store employees
- Created employee schedules to align coverage with forecasted demands
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Compiled and analyzed data to determine approaches to improve sales and performance
- Organized promotional events and interacted with community to increase sales volume
- Recruited, hired and trained over 200 sales associates to develop into productive team members with excellent product knowledge.
Senior Relationship Officer
Family Bank of Kenya
Nairobi
07.2013 - 03.2015
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in industry events and trade shows to promote products and services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with Marketing and Products departments to facilitate communication and deliver personalized solutions to customers.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Achieved sales target on new customer acquisition, increasing profits by 44%
Sales Manager
Barclays bank of Kenya
Nairobi
01.2010 - 06.2013
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training this led to 68% profit increase.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Executive
Barclays Bank of Kenya
Nairobi
02.2007 - 12.2009
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved quota sales goals by 150% and service targets by cultivating and securing new customer relationships.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Masters in Public Policy And Management - MASTER IN PUBLIC POLICY AND MANAGEMENT
STRATHMORE BUSINESS SCHOOL
NAIROBI KENYA 06.2023 - Current
Bachelor of Business Administration - Marketing
Kenya Methodist University
Nairobi Kenya 01.2010 - 12.2013
Some College (No Degree) - Banking And Financial Support Services
Kenya School of Monetary Studies
Nairobi,Kenya 01.2005 - 12.2006
Skills
Excellent marketing and analytical skillsundefined
Accomplishments
- Collaborated with the projects team of 11 in the development of Institutional Integration.
- Created ERP program, resulting in efficient collections.
- Supervised a team of 150 staff members across different regions to achieve stellar performance across all bank products.
- Achieved 100% conversion by integrating all Institutions through effectively helping with onboarding and seamless connectivity.
- Resolved product issue through consumer testing.
- Increased yearly revenue 8% in 2022.
- Brought in 15 new customers in 2023, with a total value of 800M KSH.
- Exceeded quarterly objectives by as much as 120% on a regular basis.
Interests
Timeline
Masters in Public Policy And Management - MASTER IN PUBLIC POLICY AND MANAGEMENT
STRATHMORE BUSINESS SCHOOL
06.2023 - Current
Relationship Manager Institutions
Family Bank of Kenya
08.2022 - Current
Digital Marketing Manager
Cheriez Properties
07.2019 - 06.2020
Business Development Officer
Cheriez Properties
04.2018 - 06.2019
Retail Sales Manager
Family Bank of Kenya
04.2015 - 11.2017
Senior Relationship Officer
Family Bank of Kenya
07.2013 - 03.2015
Bachelor of Business Administration - Marketing
Kenya Methodist University
01.2010 - 12.2013
Sales Manager
Barclays bank of Kenya
01.2010 - 06.2013
Sales Executive
Barclays Bank of Kenya
02.2007 - 12.2009
Some College (No Degree) - Banking And Financial Support Services
Kenya School of Monetary Studies
01.2005 - 12.2006
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