Computer Operations
FRANCIS OSORE ANANGWE
IT SUPPORT SPECIALIST
NAIROBI
Summary
Technology-driven IT Support Specialist who integrates technical acumen with problem-solving expertise to expand IT operations. Solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Support Assistant Trainee
CORPRISK AFRICA LIMITED
Nairobi
2 2024 - Current
- Networking, Troubleshooting, Computer Hardware and software, Car tracking, Graphic design
- Improved workflow efficiency by prioritizing tasks according to urgency and importance under tight deadlines
- Supported departmental tasks to increase understanding of industry processes
- Supported organizational objectives with help from existing employees
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Data Analyst and Entry
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
Nairobi
09.2022 - 07.2023
- Organizing feed data
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Improved decision-making processes with accurate data analysis and visualization techniques
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Analyzed data to identify root causes of problems and recommend corrective actions
Cyber Attendant
SAMTECH CYBER
Kajiado
09.2021 - 11.2021
- File tax, Customer service, Printing, Photocopy, Online services, Other cyber services etc
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Responded to all customer inquiries thoroughly and professionally
- Provided excellent customer service to guests by promptly responding to inquiries and requests
IT Intern
ORARO & COMPANY ADVOCATES
Nairobi
01.2021 - 05.2021
- Networking, Software Installation and maintenance, Hardware repair
- Supported IT department in handling technology rollout and maintenance
- Installed, modified, and repaired software and hardware to resolve technical issues
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem
- Analyzed user requirements and developed solutions to meet needs
Procurement Mentorship
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
Nairobi
10.2017 - 11.2017
- To ensure that materials are up to date in the store as well as scheduling material purchases and deliveries and verifying current inventory
- Developed individualized learning plans to foster academic growth and personal development in mentees
- Improved mentor-mentee relationships through regular communication and progress tracking
Education
Some College (No Degree) - Cyber Security
Oxford Home Study Centre
Oxford 11.2022 - 03.2023
Some College (No Degree) - Certificate in HR
Oxford Home Study Centre
OxfordCertificate - Climate Advocacy
Green Anglicans Climate Activism
South Africa 06.2022 - 07.2022
Diploma - Information Technology
Jomo Kenyatta University of Agriculture And Technology
Nairobi 01.2020 - 11.2021
Certificate - Information Technology
Jomo Kenyatta University of Agriculture And Technology
Nairobi 09.2019 - 11.2019
Certificate - ICDL
Museum Hill Centre
Nairobi 02.2017 - 03.2018
Skills
- Principles of Computer Support and maintenance
- Microsoft office
- Computer hardware and software
- Technical Support
- Data Entry
- Windows Operating system
Ubuntu based Linux operating system
Experienced in frontend web design
- Networking
- Cyber security
Technical Analysis
Teamwork and Collaboration
Employment History And Work Experience
- January 2021 to May 2021, ORARO & COMPANY ADVOCATES, IT Intern, Networking, Software Installation and maintenance, Hardware repair
- OCTOBER 2017 TO NOVEMBER 2017, INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE, INTERNATIONAL POTATO CENTRE, Procurement mentorship
Career Focus And Objective
To fully utilise the opportunity given to me, my interpersonal skills, the academic and practical experience I have acquired so far, to better the organisation and enhance my skills as an IT specialist.
References
- Leitner Sonja, Scientist, ILRI, Mazingira, S.Leitner@cgiar.org
- Martin Kihuha, Head of ICT, Oraro & Company Advocates, 0728544350, martinkihuha@oraro.co.ke
- James Opiyo, Veterinary, St James Veterinary Services, 0712842438, jamesopiyo365@gmail.com
Interests
Technology
Timeline
Some College (No Degree) - Cyber Security
Oxford Home Study Centre
11.2022 - 03.2023
Data Analyst and Entry
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
09.2022 - 07.2023
Certificate - Climate Advocacy
Green Anglicans Climate Activism
06.2022 - 07.2022
Cyber Attendant
SAMTECH CYBER
09.2021 - 11.2021
IT Intern
ORARO & COMPANY ADVOCATES
01.2021 - 05.2021
Diploma - Information Technology
Jomo Kenyatta University of Agriculture And Technology
01.2020 - 11.2021
Certificate - Information Technology
Jomo Kenyatta University of Agriculture And Technology
09.2019 - 11.2019
Procurement Mentorship
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
10.2017 - 11.2017
Certificate - ICDL
Museum Hill Centre
02.2017 - 03.2018
IT Support Assistant Trainee
CORPRISK AFRICA LIMITED
2 2024 - Current
Some College (No Degree) - Certificate in HR
Oxford Home Study Centre
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