Emmanuel Mogire
Nairobi,Kenya
Summary
Seasoned ICT professional with a strong background in managing ICT infrastructure and operations in the Banking, Telecommunication and Not for Profit environments. Skilled in developing and implementing enterprise-wide technology solutions, including cloud-based network and systems infrastructures. Proven track record of leading successful technical initiatives, training programs, and team-building activities to drive innovation, excellence and satisfaction. Strong expertise in AWS, Microsoft 365, Azure, VMware and Cisco technologies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Focal Point ICT Infrastructure
Campusworks Inc
06.2019 - Current
- Focal point for the ICT infrastructure and operations management for the UNOPS country and its field offices, ensuring seamless ICT operations and service delivery.
- Supervising an IT helpdesk and network support team delivering high-quality services with a 97% bi-annual satisfaction rate to end-users managing a US$ 100M+ annual project delivery portfolio.
- Managed the development and implementation of enterprise-wide ICT architecture in compliance with organizational ICT standards and resulting in improved IT infrastructure efficiency and cost savings.
- Led a successful migration of 300+ user accounts from Microsoft AD domain infrastructure to Google Workspace cloud platform and Cisco Meraki cloud infrastructure services, resulting in zero data loss and enhanced productivity while ensuring uninterrupted business continuity.
- Developed and implemented enterprise-wide technology solutions, including cloud-based infrastructure, network and systems architecture, resulting in improved operations and productivity.
- Spearheaded technical initiatives, training programs, and team-building activities to drive innovation, excellence, and satisfaction in cross-functional collaboration and effective communication of technical policies and security practices.
ICT Infrastructure Associate
United Nations OPS
02.2016 - 05.2019
- Installed, troubleshoot and managed computing, mobile and network devices, including MS Active Directory services, DC and MS Exchange email accounts to maximize productivity closing an average of 50 helpdesk tickets daily with a 95% user satisfaction rating.
- Managed 24/7 active WAN and LAN infrastructure connectivity, VMware virtual servers, mobile communication, radios, and satellite systems by implementing continuous preventive maintenance, backup communication, and connectivity lines to ensure zero downtime.
- Provided end-user training on corporate productivity platforms, ERP systems, organizational applications, and best IT and security practices resulting in 50% reduction in organizational training and development costs.
- Led and managed technical procurement processes from local and international vendors, including procurement evaluations, purchase orders, contract agreements, performance and service delivery reviews utilizing effective management strategies to ensure 100% SLA achievement.
ICT Support Assistant
United Nations OPS
03.2013 - 01.2016
- Provided technical support to 200 plus end-users, troubleshooting hardware and software issues, employing clear communication and instructional guides to increase end-user productivity.
- Conducted day-to-day remote administration, configurations, and troubleshooting of internet/intranet connectivity, Windows and Mac OS desktop support, and Active Directory users and group’s management.
- Managed and maintained Microsoft Exchange-based email accounts for over 100 users, ensuring high-performance and reliability through regular monitoring, optimization, and troubleshooting.
- Maintained and administered Windows Servers running Domain Controller, Files and Print Servers, WSUS and SCCM servers ensuring server uptime and availability through proactive monitoring and maintenance.
System Administrator
Sefam Private Limited
09.2011 - 02.2013
- Successful completion of Pakistan largest (RMS) retail management system implementation in 20 warehouses, 30 cities and 400 plus point of sale locations increasing the end-user efficiency by 50%.
- Participated in the company’s data network design and processes including application testing, pilot roll-out, evaluation, debugging, and implementation of ERP system to support Human Resources, Procurement, Finance, Warehouse and Operation departments.
- Administration and automation of virtual server machines based on VM Ware platform, blade centre server hardware, tape storage library backups and storage area network systems.
- Assisted in training needs with application experts, developed trainings material and conducted POS and Warehouse end-user’s training leading to 30% reduction in company’s training costs.
Network Support Assistant
NETS International
08.2010 - 08.2011
- Provided technical support to a global client-base of 8000+ consultants and remote users, resolving a diverse range of hardware and software issues across multiple systems and applications.
- Utilized diagnostic tools such as SolarWinds NPM and Nagios XI to identify and resolve network and system issues, minimizing downtime and maximizing productivity.
Education
Bachelor of Science - Computer Science
Virtual University of Pakistan
Lahore, PK03.2011
Skills
- IT Infrastructure Management
- Network and Systems Administration
- IT Security and Risk Management
- Business Continuity Planning
- Cloud Computing and Virtualization
- IT Project Management
- IT Security and Risk Management
- IT Policies and Procedures Development
- Professional Development and Trainings
- Helpdesk and Data Center Management
- Cross-functional Collaboration and Leadership
- Microsoft 365, Exchange Online (Office 365), MDM, MS Intune, Microsoft Azure
- VMware (ESXi, vSphere, Site Recovery Manager),Microsoft Hyper-V
- Microsoft Active Directory (DNS, Domain Controllers, Group Policy, ADFS)
- Cisco Meraki
Certification
- Google Certified Professional - Google Workspace (GCP), Google - 2021
- Procurement Operations Training, UNOPS - 2018
- PRINCE 2017 Practitioner - 2018
- VMware Certified Professional 6.5 - Data Center, VMWare - 2017
- Cisco Certified Network Professional R&S (CCNP-RS), Cisco - 2013
- Microsoft Certified Application Specialist - Office 2010 (MCAS), Microsoft - 2011
- CompTIA A+, CompTIA - 2010
- Cisco Certified Network Associate RnS (CCNA), Cisco - 2010
- Microsoft Certified IT Professional (MCITP), Microsoft - 2009
- Microsoft Certified Systems Engineer (MCSE), Microsoft - 2009
Timeline
Focal Point ICT Infrastructure
Campusworks Inc
06.2019 - Current
ICT Infrastructure Associate
United Nations OPS
02.2016 - 05.2019
ICT Support Assistant
United Nations OPS
03.2013 - 01.2016
System Administrator
Sefam Private Limited
09.2011 - 02.2013
Network Support Assistant
NETS International
08.2010 - 08.2011
Bachelor of Science - Computer Science
Virtual University of Pakistan
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