Strategic, results-driven Hospitality General Manager with 13+ years of executive leadership driving P&L performance, luxury resort operations, high-volume F&B, and hotel Pre-Opening across Kenya, Somalia, Uganda, and East Africa. Proven track record of delivering measurable commercial turnaround—including reducing food waste by 20%, cutting labor costs by 2%, and improving team retention by 15% while leading cross-functional teams of 60+ employees. Combines formal Swiss business education with hands-on floor gravitas to build scalable operational frameworks, drive occupancy, and maintain top-tier guest satisfaction ratings
Work History
General Manager
2 Years 1 Month
Beder Hotel and Restaurant | 07.2024 - 08.2026
Led end-to-end hotel and restaurant operations, establishing strategic revenue-growth roadmaps and comprehensive operational guidelines
Formulated and implemented multi-departmental Standard Operating Procedures (SOP's) for Front of House, Housekeeping, Banqueting, Conferencing, and Kitchen departments
Oversaw overall financial performance, budgeting, purchasing, and cost controls across food, beverage, and guest services
Designed staff meal schedules, rosters, and daily operational workflows to maximize labor productivity and operational efficiency
Guided, mentored, and supervised cross-functional department heads and operational staff to foster a cohesive, guest-centric culture
General Manager & Hospitality Consultant
2 Years 6 Months
Kibz Marketing Solutions | 01.2022 - 07.2024
Delivered strategic operational consulting for hotel and restaurant owners, optimizing P&L structures, guest journey workflows, and market positioning across East Africa
Formulated Pre-Opening operational models, F&B concept developments, and staff training frameworks for startup hospitality ventures
Steered physical networking and digital marketing campaigns to drive top-line revenue growth and brand visibility for client venues
General Manager
2 Years 7 Months
Prideln Hotel & Conferencing | 01.2019 - 08.2021
Governed end-to-end resort operations, P&L allocation, maintenance, and financial reporting for a premier coastal destination property
Recruited, trained, and mentored a multi-departmental team of 60+ employees across Front Office, Housekeeping, F&B, and Engineering—reducing staff turnover by 15%
Initiated targeted regional marketing campaigns that expanded brand presence and drove occupancy rates across peak and off-peak seasons
Applied health, safety, and licensing compliance protocols while handling large-scale VIP conferencing events and guest service resolution
Food & Beverage Manager
10 Months
Prideln Hotel & Conferencing | 02.2018 - 12.2018
Supervised kitchen, culinary, and front-of-house service operations across a 20+ person team, delivering high-volume banqueting and fine dining experiences
Maintained best-in-company cost ratios by preparing annual/monthly budgets, performing rigorous cost-variance analysis, and negotiating bulk supplier pricing
Administered oversight for stock rotation, equipment procurement, and corporate catering operations
Restaurant Manager
2 Years 3 Months
Hypnotica Club & Restaurant | 02.2015 - 05.2017
Oversaw full high-volume dining and lounge operations, controlling stock levels, menu engineering, and supplier contracts to maximize profit margins
Pioneered promotional marketing programs and menu adjustments that increased foot traffic and overall venue profitability
General Manager (Pre-Opening & Operations)
2 Years
Koi-koi Cultural Centre | 01.2013 - 01.2015
Led construction oversight, vendor procurement, inventory staging, and operational setup for a greenfield hotel launch
Authored initial property SOP's, service standards, menu pricing models, and staff regulations
Analyzed sales trends to optimize scheduling, achieving a 2% drop in labor costs and earning the Trip-advisor Certificate of Excellence (2014)
Food & Beverage Manager
2 Years 8 Months
West Breeze Hotel | 05.2010 - 01.2013
Supervised daily restaurant/banquet operations, maintaining strict stock rotation that cut food waste and reduced employee turnover by 15%
Education
Bachelor of Business Administration (BBA) - General Management
Swiss International Management Academy | 01-2025
Diploma - Hotel & Catering Management
Kipungani Explorer Catering College
Skills
Core Competencies & Expertise
Executive Leadership
Full P&L Management
Multi-Property Operations
Owner & Board Relations
Financial Controls
Budgeting & Forecasting
Food/Beverage Costing
Waste Reduction
Labor Optimization
Operational Excellence
Pre-Opening & Resort Launches
Venue SOP Authoring
Quality Assurance
Health & Licensing Compliance
Revenue Strategy
High-Volume Banqueting & Conferencing
Occupancy Optimization
Digital Marketing
Talent & Team Building
Multi-Cultural Team Leadership (60+ Staff)
Recruitment
Retention & Mentorship
Systems & Software:
Hotel PMS / POS Systems
Stock & Inventory Control Tools
MS Office Suite
Digital Marketing Tools
Accomplishments
Cost & Waste Optimization
Designed and applied automated inventory and portion-control frameworks across multi-outlet operations, driving a 20% reduction in food waste
Labor Efficiency
Restructured department staffing models and schedule forecasting, resulting in a 2% reduction in labor overhead while sustaining 5-star service metrics
Pre-Opening Leadership
Pioneered the end-to-end launch of Koi-koi Cultural Centre (Uganda) from construction phase to full operational readiness within 24 months
Reputation Management
Secured the Trip-advisor Certificate of Excellence (2014) by overhauling guest-feedback protocols and service SOP's
Team Retention
Decreased employee turnover by 15% across multiple properties by implementing structured mentorship, staff appraisal systems, and clear growth paths
Languages
Languages: English (Fluent), Swahili (Fluent)
Personal Information
Title: Hospitality General Manager | F&B Operations Specialist
Training
Certificate in Computer Studies
Lewis Professional Computer College
Timeline
General Manager
Beder Hotel and Restaurant
07.2024 - 08.2026Read More
General Manager & Hospitality Consultant
Kibz Marketing Solutions
01.2022 - 07.2024Read More
General Manager
Prideln Hotel & Conferencing
01.2019 - 08.2021Read More
Food & Beverage Manager
Prideln Hotel & Conferencing
02.2018 - 12.2018Read More
Restaurant Manager
Hypnotica Club & Restaurant
02.2015 - 05.2017Read More
General Manager (Pre-Opening & Operations)
Koi-koi Cultural Centre
01.2013 - 01.2015Read More
Food & Beverage Manager
West Breeze Hotel
05.2010 - 01.2013Read More
Kipungani Explorer Catering College
Diploma from Hotel & Catering Management
Read More
Swiss International Management Academy
Bachelor of Business Administration (BBA) from General Management
Associate Director of Research Planning, Administrative Director of Research at MD Anderson Cancer CenterAssociate Director of Research Planning, Administrative Director of Research at MD Anderson Cancer Center