AADARSHA NAIR PEETHAMBARAN

Key Responsibilities:

• Customs Clearance Management: Oversee and ensure the timely processing of customs clearance for imports and exports. Verify and submit all necessary documentation, including bills of lading, commercial invoices, and certificates of origin.
• Coordination with Stakeholders: Act as the point of contact between clients, customs officials, shipping companies, and other stakeholders to facilitate smooth transportation and clearance of goods.
• Team Supervision: Supervise and guide the clearing team, ensuring that all operations adhere to regulatory standards and company policies. Provide training and support to team members on customs regulations and best practices.
• Shipment Tracking: Monitor the status of shipments and ensure timely updates to clients. Resolve any issues related to delays, documentation discrepancies, or customs queries.
• Documentation & Record Keeping: Ensure that all documentation is accurately maintained, filed, and submitted as per regulatory and company standards. Implement effective systems for record-keeping and tracking.
• Client Relationship Management: Build and maintain strong relationships with clients by providing timely updates, resolving issues, and ensuring a high level of service quality.
• Problem Solving: Address and resolve any operational issues, such as customs delays, regulatory challenges, or client disputes, ensuring smooth delivery of services.

Key Focus Areas:

• Efficient Customs Clearance: Ensuring all shipments pass through customs without unnecessary delays.
• Cost Control: Managing customs duties and transport costs efficiently.
• Customer Satisfaction: Building long-term relationships with clients through responsive service and problem resolution.
• Leadership: Managing and mentoring a team, ensuring high performance and compliance.
• Improved customer satisfaction by addressing and resolving complaints promptly.

Track transactions. Reporting Ensure security.

Key responsibility:

• Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
• Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
• Managing wages and daily expenses for casuals and employees on site, and also keeping a record of the same.
• Petty Cash Handling: Outline what expenses are appropriate for petty cash, such as office supplies, small repairs, and local travel.
• Create an approval process: Ensure all expenditures are approved before cash is disbursed.
• Record each transaction: Every time cash is disbursed, a petty cash voucher should be filled out, detailing the date, amount, purpose, and the person receiving the cash. Attach receipts whenever possible.
• Use a petty cash log: Maintain a running balance of the fund to keep track of how much cash remains on hand.
• At the end of each month or period, the petty cash log, along with all vouchers and receipts, should be submitted to accounting for review and record-keeping.
• Secure the cash: Keep the petty cash in a locked drawer or safe to prevent theft.
• Limit access: Only the petty cash custodian or approved personnel should have access to the funds.

Arranging supplies from the Nairobi branch to the site as per the requirements specified by the site engineer.

Operations Management. Customer Service

Key Responsibilities.

• Trained and developed new team members in alignment with branch service standards and objectives.
• Oversee daily store operations: Ensure store runs smoothly, from opening to closing, with all departments functioning effectively (produce, grocery, meat, bakery, etc.).
• Inventory control: Manage stock levels, ensure timely restocking of shelves, and handle ordering from suppliers to prevent overstocking or understocking.
• Compliance with health and safety regulations: Ensure that all store employees follow hygiene standards and local laws related to food safety and retail operations.
• Store layout and merchandising: Ensure products are well-displayed, and shelves are neatly organized to attract customers and promote sales.

Staff Management.

• Scheduling and supervision.
• Performance evaluation.
• Ensure a positive shopping experience: Handle customer complaints, address feedback, and ensure high levels of service are maintained throughout the store.
• Monitor customer satisfaction: Regularly interact with customers to gather insights into their shopping experience and make necessary improvements.

• Company Overview: Pune
• Handling Guests and Aftersales
• Partial HR Job (Employee Management)
• Receiving queries from customers
• Assisting GM
• Pune

• Company Overview: Doha
• Receiving guests
• Resolving queries on and off phone
• Helping clients and customers to make them comfortable with room service and F and B
• Communicating with account departments for Bill Settlements
• Doha

• Company Overview: India
• Attend calls and transfer it to concerned person or departments
• Deal with the clients when concerned person not in place
• Good communication with the clients
• India

• Company Overview: Florida, USA
• Carry linen, towels, toilet towels, and cleaning supplies, using wheel carts
• Clean rooms, hallways, lobbies, lounges, restroom, corridors, elevators stairways, locker rooms and other work areas
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste disposal areas
• Replenish supplies
• Keep storage areas and carts well-stocked, clean and tidy
• Maintain a good relation with guests
• Give the guests needed things or obey the guest requests
• Florida, USA