Eric Mwihia Njoroge
Insurance Professional
Ruiru
Summary
I am a dynamic and result oriented insurance specialist skilled in providing excellent customer relations internally and externally to develop lasting relationships and create positive customer experience. Adept in insurance operations, business development, strategic plan development and relationship management. I am Eager to leverage on my expertise to drive business growth, foster strategic business partnerships and enhance client relationships contributing to the success of an organization. I believe that my skills and desire to work and learn new things will help contribute significantly to the effective customer experience, enhanced relationship managements, effective and efficient insurance processes and operations.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
Minet Kenya Insurance Brokers Ltd
11.2024 - Current
- Mandated to drive new business opportunities, drive portfolio growth and ensure 100% retention of existing client within general insurance sector.
- To develop and implement growth strategies to achieve 100% regional sales target.
- To foster a long, lasting relationship and maintaining a clear communication with existing and prospective clientele.
- To develop and execute sales and marketing plans that align with the business objectives.
- To Provide regular weekly and monthly production reports to monitor progress and performance against targets.
- To analyze sales data and market trends to inform business development strategies.
Regional Bancassurance Sales Officer
Jubilee Health Insurance Ltd
04.2023 - 11.2024
- Spearheaded the growth of regional health insurance bancassurance business portfolio by 270% ensuring consistent achievement and surpassing of set business targets.
- Established and nurtured long term client relationships, ensuring high standards of customer service and 100% retention of existing businesses.
- Executed day-to-day Insurance operations including underwriting, quotations, new customer acquisition, health claims management, renewal management, and assuring timely premium collections
- Identified training needs and collaborated with Head office to develop comprehensive training calendar to enhance skills and capabilities of more than 100 banks bancassurance and non bancassurance officers
- Gathered regular market intelligence to keep updated on product offerings and competitors
- Maintained accurate records and reports of all insurance transactions, ensuring accuracy and compliance with regulatory requirements
- Championed delivery of seamless and trusted customer service driving 100% customer retention and loyalty
- Ensured 100% of customer enquiries are resolved promptly as per laid down policies and procedures and assisting clients to manage their health plans.
Relationship Officer - Bancassurance
SMEP Microfinance Bank Ltd
03.2021 - 09.2022
- Executed day to day Bancassurance operations which entailed underwriting, claims administration and management, customer service, account functions including remittance, refunds as well as timely sharing of renewal list and notices
- Enhanced daily processing of claims through effective follow up with insurers and regular communication to customers, branch managers and customer service team
- Managed all walk-in claims customers and administered service delivery as per service level agreements
- Increased TAT on policy processing from 24 hours to less than 4 hours in collaboration with respective insurer
- Drove sustainable growth of assigned premium portfolio by 270% from March 2021 to Sept 2022.
- Effectively developed and grew new client relationships by 273% from March 2021 to Sept 2022.
- Developed 3 new insurer partnerships with credible claims management history including APA, Britam and Jubilee enhancing diversification and distribution of needed insurance products and services especially to emerging consumers.
- Maintained weekly accurate records and reports on insurance transactions and prepared claims reports and recommendations to principal Officer
- Ensured at least 90% of business retention and maintained lasting clientele relationships.
- Assured 100% collection of premiums on all insurance business transacted.
- Championed Insurance products training to all branches by working closely with Branch management to sensitize customers on insurance products.
Relationship Officer-Alternative Business Channels
SMEP Microfinance Bank Ltd
01.2019 - 03.2021
- Supported in the 80% growth and operations of Alternative business channel products e.g., card business, POS acquiring, LNM merchants acquiring, mobile banking and Agency banking
- Analyzed daily agents and merchant's applications for approval and set up, adhering to all bank regulations, AML and KYC as per the CBK guidelines
- Monitored daily usage of alternative channels and analyzes performance to guide in the achievement of monthly targets
- Conducted daily reconciliation of merchant transactions for further postings
- Prepared daily merchants report for the managerial and branch consumption
- Conducted regular products training to staff across the branches on ABC Products
- Ensured teamwork to achieve consistent profitability through a clear process of target setting.
Accounts Intern
Milimani High Court of Kenya
05.2017 - 09.2017
- Performed day to day cash analysis.
- Prepared daily surrender reports.
- Recorded receipts of daily cash deposits of cash bails and court fines.
- Provided customer services at customer help desk
- Handled cash bails refunds and cashbook management.
Education
Certificate of Proficiency in Insurance - Insurance
College of Insurance
Nairobi, Nairobi Province, Kenya 03.2021 - 11.2021
Bachelor Of Commerce in Finance - Finance
Kenyatta University
Nairobi, Nairobi Province, Kenya 09.2014 - 12.2018
Certificate in Leadership Development & Mentorship - Leadership
Kenyatta University
Nairobi, Nairobi Province, Kenya 01.2018 - 12.2018
Certificate in Computer Studies - Computer
Zetech College
Ruiru, Kiambu District, Kenya 01.2014 - 05.2014
Skills
Outstanding risk analysis skills (Underwriting)
Good data analytical and reporting skills
Outstanding negotiation skills
Good Claims analysis skills
Outstanding knowledge of insurance products and services
Team work, leadership skills and attention to detail
Customer service and relationship management skills
Flexible and adaptable to changes
Attention to detail and Problem solving skills
Excellent interpersonal skills
Good Communication skills both verbal and writing
Human resource management skills - Supervisory
Referees
1. Mr. Livingstone Makori,
Head, Bancassurance sales and Business Development,
KCB Bank Group,
+254723610476
2. Mr. Jackson Moikut,
Principal Officer,
SMEP Bancassurance Intermediary Limited,
Jackson.moikut@smep.co.ke
+254728824778
3. Mr. Lazaro Owiti,
Regional Bancassurance Sales Manager - Rift Valley,
Jubilee Health Insurance Ltd,
+254705618613
Timeline
Account Manager
Minet Kenya Insurance Brokers Ltd
11.2024 - Current
Regional Bancassurance Sales Officer
Jubilee Health Insurance Ltd
04.2023 - 11.2024
Relationship Officer - Bancassurance
SMEP Microfinance Bank Ltd
03.2021 - 09.2022
Certificate of Proficiency in Insurance - Insurance
College of Insurance
03.2021 - 11.2021
Relationship Officer-Alternative Business Channels
SMEP Microfinance Bank Ltd
01.2019 - 03.2021
Certificate in Leadership Development & Mentorship - Leadership
Kenyatta University
01.2018 - 12.2018
Accounts Intern
Milimani High Court of Kenya
05.2017 - 09.2017
Bachelor Of Commerce in Finance - Finance
Kenyatta University
09.2014 - 12.2018
Certificate in Computer Studies - Computer
Zetech College
01.2014 - 05.2014
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