NEREAH AKINYI ODERA

• Accurately record and document proceedings of meetings, workshops, conferences, and other events.
• Prepare comprehensive reports summarizing discussions, decisions, and action points.
• Ensure timely delivery of reports to clients and stakeholders
• Conduct background research to understand the context and objectives of events.
• Analyze discussions to identify key themes, trends, and insights
• Synthesize information from multiple sources to produce coherent and informative reports.
• Liaise with event organizers, facilitators, and participants to ensure smooth communication and coordination.
• Clarify and verify information as needed to ensure accuracy in reporting.
• Communicate effectively with diverse stakeholders, including government officials, NGOs, and international organizations
• Maintain high standards of accuracy, clarity, and coherence in all documentation.
• Edit and proofread reports to ensure they meet client. specifications and quality standards.
• Implement feedback and revisions to improve report quality and client satisfaction.

Achievements

• Successfully documented high-profile events: Documented proceedings of local, international conferences and high-level meetings attended by government officials, diplomats, and industry leaders
• Delivered detailed and accurate reports
• Enhanced client satisfaction: Consistently received positive feedback from clients for timely delivery and high-quality reporting
• Achieved repeat contracts and referrals from satisfied clients
• Contributed to strategic decision-making: Produced reports that were instrumental in shaping organizational strategies and policy decisions
• Identified critical insights and action points that guided clients in implementing effective interventions and programs
• Improved reporting processes: Developed and implemented streamlined reporting templates and processes that enhanced efficiency and consistency
• Trained new colleagues in best practices for documentation and reporting
• Managed complex projects: Successfully managed multiple concurrent projects, ensuring all deliverables were met on time and to the required standard
• Coordinated with diverse teams and stakeholders to facilitate smooth execution of events and reporting tasks

Office Management:

• Answering front office phone calls.
• Managing office supplies and equipment inventory.
• Ensuring office space is organized and maintained.
• Preparing and organizing boardrooms for meetings.
• Supporting office cleaners.

Clerical Support:

• Assisting in document distribution.
• Maintaining filing systems, both physical and electronic.
• Handling incoming and outgoing mail and packages.

Customer and Staff Communication:

• Greeting visitors and directing them to appropriate staff or departments.
• Assisting with customer inquiries and providing relevant information.
• Communicating with team members and external stakeholders as needed.

Financial Administration:

• Distributing staff monthly communication and data allowances.
• Compile monthly staff lunch schedule for reimbursement.

Support for Team and Management:

• Manage food experience for staff and guests.
• Supporting various departments with ad-hoc tasks as required.

• Liaising with stakeholders to ensure service delivery meet their requirements.
• Providing friendly and efficient service to clients, effectively handling challenging situations.
• Ensuring strict adherence to organizational policies and processes during packaging and dispatching of consignments.
• Identifying issues, analyzing information and providing solutions to ensure accurate and comprehensive reports.
• Implementing and managing all Cash Centre procedures and operations.

Achievements

• Successfully facilitated the set-up of the new Cash Centre in readiness for operations.
• Created Excel sheet templates that were used for cash daily, weekly and monthly reports.
• Developed a comprehensive training program for new employees, resulting in increase in team efficiency and productivity.
• Spearheaded the digitization of cash records, enhancing accessibility and retrieval times.
• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Streamlined daily operations for increased efficiency by implementing new organizational strategies.

• Directly managing Cash Centre operations and cashiers, ensuring strict adherence to standards set out in SLA and SOPs.
• Collaborating closely with key stakeholders to define requirements and ensure accurate and timely delivery of services.
• Managing debt portfolio by advising the Finance department on outstanding payments from clients, ensuring prompt resolution.
• Supporting Branch operations, Finance, and Security Departments by coordinating the preparation and dispatch/receipt of consignments.
• Providing accurate financial and operational reports to clients and other stakeholders, ensuring transparency and clarity.
• Utilizing coordination and planning skills to achieve results according to schedule, effectively carrying out day-to-day administrative and reporting duties.
• Adhering to applicable standards, policies, and regulatory guidelines to promote a safe and compliant working environment.
• Developing and implementing performance improvement strategies and plans, fostering a culture of continuous improvement.
• Conducting induction and training for new employees at the Cash Centre, ensuring they were well-versed in protocols and procedures.
• Streamlined Cash Centre operations, resulting in a 30% increase in efficiency and a significant reduction in errors.
• Successfully coordinated with key stakeholders to implement a new service delivery framework, improving client satisfaction by 25%.
• Reduced outstanding client payments by 20% through effective debt management and timely communication with the Finance department.
• Enhanced operational support for Branch operations, Finance, and Security Departments, leading to a 15% improvement in consignment readiness and dispatch accuracy.
• Delivered over 50 comprehensive financial and operational reports, praised for their accuracy and clarity, contributing to informed decision-making.
• Implemented a new scheduling and coordination system that improved task completion rates by 40%, ensuring adherence to deadlines and improved organizational performance.
• Developed and enforced safety protocols, achieving a 100% compliance rate with regulatory guidelines and significantly enhancing the working environment.
• Introduced performance improvement strategies that led to a 20% increase in overall team productivity and efficiency,
• Conducted effective induction and training programs for new employees, reducing onboarding time by 30% and increasing their competency in Cash Centre procedures.

• Led the procurement and purchasing of all materials required for the project
• Managed a team of employees, including overseeing the hiring and training process
• Coordinated and supervised all landscape installation and maintenance activities
• Directed a team of 20 field personnel to ensure project completion on schedule, within budget, and in compliance with quality standards and specifications
• Fostered and maintained positive working relationships between the firm, the client, suppliers, and team members.

Achievements

• Successfully prepared and presented a proposal, quotation, and bill of quantities to the client, securing the project tender for the firm
• Sourced and purchased high-quality plants and materials at cost-effective prices, resulting in a favorable profit margin
• Surpassed project goals by effectively prioritizing tasks and maintaining a strong work ethic, ensuring all project phases were completed ahead of schedule, which earned the firm a significant bonus

• Led team of 7 members while providing exceptional customer service.
• Organized field sales drives & product activations while coordinating and mobilizing team members to participate in all the organized activities.
• Forecasted sales of asset & liability and set successful policies to achieve sales objectives and related metrics.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Directed work of efficient administrative team maintaining accurate sales, inventory and documentation.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Built strong relationships with customers through positive attitude and attentive response.

Achievements

• Promoted from a regular sales person to a team leader of 7 members.
• Personal and team target results were mostly if not always met.
• Accurately and promptly wrote daily, weekly and monthly reports outlining sales activities.
• Led a team that was always among the best performing in Coast Region.