Zipporah Chomba

Managing operations of the agency.

offering consultation services on claims and other insurances matters.

• Devised and implemented processes and procedures to streamline operations
• Evaluated customer needs and feedback to drive product and service improvements
• Developed effective improvement plans in alignment with the insurance market.

• Building and supporting a direct sales team that was able to deliver 20% increase in sales for the company.
• Successfully negotiated client contract renewals to create increased revenue
• Established and maintained effective communication with staff, and promoted high quality customer care

• Established small business ventures which opened up my career path.