Patricia Kawara
Hotelier
Nairobi,30
Summary
Hospitality professional with over 7 years experience, with focus on ensuring exceptional customer service and smooth dining operations. Adept at managing staff, coordinating seating arrangements, and addressing guest concerns swiftly. Prioritizes team collaboration and maintaining high standards in food presentation and service quality. Skilled in menu knowledge, order accuracy, and maintaining a positive atmosphere for guests. Seeking to apply my strong communication and service skills to contribute to a welcoming and efficient dining experience.
Overview
6
6
years of professional experience
Work History
Head Waiter
Little Amanya hotel, Amboseli National Park
12.2024 - Current
- Supervised and led a team of wait staff, ensuring exceptional dining experiences through effective leadership and coordination
- Built and maintained strong customers relationship, driving repeat business and enhancing guests loyalty
- Monitored restaurant cleanliness and hygiene standards, ensuring full compliance with health and safety regulations
- Negotiated with suppliers to source high - quality product at competitive prices , improving menu offerings and cost efficiency
- Collaborated with management to plan special events and private functions, customizing services to meets client needs
- Coordinated staff operations , ensuring accurate and timely order -taking , service , and table clearance
- Ensured adherence to quality standards, maintaining a high level of service excellence
- Increased sales through strategic upselling , promoting high margin items and wine pairing to enhance the dining experience
- Led by example in delivering professional, courteous service, elevating overall customer satisfaction and service standards.
bar staff
PK
01.2025 - 01.2025
- Fostered team work and collaboration , coordinating with kitchen and, to optimize service efficiency and guest experience
- Processed POS transactions, accurately handling cash , credit payments and tip allocation to ensure seamless financial operations
- Upheld brand standards by maintaining a profession and polished personal appearance.
Waitress
Little Amanya Hotel
04.2022 - 01.2024
- Amboseli National Park
- Executed daily opening and closing procedures, maintaining cleanliness and readiness of dining areas for service
- Welcome and seated guests professionally , creating a positive impression and enhancing customer satisfaction
- Set up tables ensuring a neat and inviting dining environment
- Delivered exceptional guest experiences through warm greetings and personalized service
- Demonstrated full knowledge of all menu items, providing informed recommendations based on guest preference and dietary needs
- Assisted in inventory management, ensuring timely restocking of food and beverages and essential supplies.
Head Of Food And Beverage Controller
Delicious Cuisine Caterers
02.2020 - 02.2022
- Implemented regulatory standards to promote a safe working environment and developed step -by-step solutions to ensure compliance
- Resolved customer inquiries efficiently through effective communication and problem solving strategies
- Enhanced customer experiences by personalizing interactions , fostering brand loyalty, and improving retention
- Led product merchandising and inventory management, optimizing stock levels and visual presentation to drive sales
- Streamlined operations by identifying inefficiencies , implementing process improvements , and ensuring workflow optimization
- Customized customer experiences to build brand loyalty
- Demonstrated strong work ethics and commitment, consistently exceeding performance expectations and achieving set goals.
Waitress
Lake Naivasha Panaroma Park Hotel
11.2018 - 01.2020
- Provided guests with detailed information on daily specials and menu options to assist in meal selection
- Completed daily opening and closing procedures to ensure a clean organized and service ready dinning environment
- Collaborated with kitchen staff to accommodate guests with food allergies and dietary restrictions
- Adhered to hygiene and food safety regulations to maintain compliance with industry standards
- Proactively engaged with guests to assess satisfaction, anticipate needs , and fulfill special requests
- Recommended food and wine pairing to enhance the dining experience
- Monitored customer satisfaction and promptly addressed concerns to maintain high service standards
- Supported team members during peak hours, demonstrating adaptability and teamwork in a fast-paced setting.
Education
Standard Of Training ,Certification ,and Watchkeeping For Seafers ALISON - ONLINE Hazard Analysis And Critical Control Point -
ALISON - ONLINE
Bachelors - Hospitality and Tourism Management
Machakos University
MachakosComputer Package
Hemland College
Thika ‐ ThikaOUR LADY OF CONSOLATA MUGOIRI
GIRLS ‐ MURANGASkills
- Food and beverage knowledge Excellent customer Service
- Inventory First In, First Out (FIFO) Problems solving and conflict resolution
- Hospitality and guest service Problem solving and conflict resolution
- Food and hygiene certification Hotel operations and budgeting
- Thrives in fast-paced environment Food hygiene practices
- Food safety understanding Food Hygiene Certification
- Food and beverage knowledge POS Systems
References
REFERENCES
AVAILABLE UPON REQUEST
Additional Information
- AWARDS PRESIDENTS AWARDS KENYA
Timeline
bar staff
PK
01.2025 - 01.2025
Head Waiter
Little Amanya hotel, Amboseli National Park
12.2024 - Current
Waitress
Little Amanya Hotel
04.2022 - 01.2024
Head Of Food And Beverage Controller
Delicious Cuisine Caterers
02.2020 - 02.2022
Waitress
Lake Naivasha Panaroma Park Hotel
11.2018 - 01.2020
Standard Of Training ,Certification ,and Watchkeeping For Seafers ALISON - ONLINE Hazard Analysis And Critical Control Point -
ALISON - ONLINE
Bachelors - Hospitality and Tourism Management
Machakos University
Computer Package
Hemland College
OUR LADY OF CONSOLATA MUGOIRI
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