Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Software
Timeline
Generic
OCHIENG KEVIN ONYANGO

OCHIENG KEVIN ONYANGO

Nairobi,30

Summary

Experienced duty manager with over seven years of experience in hotels. Excellent reputation for resolving problems and improving guest satisfaction.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Front Office Service Manager

Radisson Blu Hotel and Residence
10.2019 - Current
  • Ensuring guest satisfaction and room revenue goals by supervising Front Office operations Ascertaining that Front Office is staffed according to need by utilizing business forecasts to schedule employees Overseeing and participating in prompt and courteous check-in and check-out of guests Keeps effective key control and participates in matters relating to customer room security Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions Controls room rates, and implements approved rate changes Monitors advance deposit and credit procedures Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
  • Brings major needs for repair to attention of Front Office Manager, Checks arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
  • Blocks rooms for VIP’s and special guests in conjunction with Guest Relations Manager Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue Controls and analyses departmental costs on ongoing basis; acts to control negative deviation Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
  • Managed team of twenty employees, overseeing hiring, training, and professional growth of employees

Night Auditor

Fairmont Mount Kenya Safari club
04.2019 - 10.2019
  • (Luxury 5-star hotel-120 rooms, Supervise the night shift team Establishing, promoting and maintaining good public relations while meeting or exceeding guest expectations Maintain effective communication with all related departments during the night shift to ensure smooth service delivery
  • Ensuring the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
  • Preparing daily management reports as required
  • Completing the update process on the front office system per established system guidelines Completing system back-ups as required Balancing and verifying the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business Balance and audit all Front Office postings and settlements Verifying that all departments have posted all their revenues Reconciling the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries Reconciling all miscellaneous revenue sources to the PMS system

Duty Manager/ Night Auditor

Villa Rosa Kempinski Nairobi
01.2018 - 04.2019
  • Luxury 5-star hotel-200 rooms, Ensuring the smooth running of the operations on a day to day basis and in a proactive manner
  • Make certain that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles
  • Assisting and supporting all Front Office sections, including the reception, concierge, guest service center and bell desk
  • Ensuring that all guests receives prompt, cordial attention and personal recognition and resolving related problems
  • Following up with Housekeeping any unresolved room discrepancies
  • Checking all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions
  • Promoting in house sales and facilities to maximize hotel revenues
  • Understand and carries out duties in line with Hotel Emergency Procedures
  • Inspecting Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments
  • Completing VIP, delegations and group leaders welcome and farewell as appropriate
  • Conducting efficient hand-over with coming Manager
  • Perform all night audit procedures and the end of day on Opera-PMS for both Villa Rosa
  • Empinski and Olare Mara Kempinski

Front Office /Night Auditor

POINT MARINA HOTEL MOMBASA
06.2017 - 01.2018
  • Ensuring that all arrivals have been checked in, due outs have been checked out
  • Courteously answering inquiries from potential guest and accepting hotel reservations
  • Checking that all guest arrivals and in-house guests have correct rates, markets and those with variances have a valid reason attached to their bookings
  • Verifying all account postings balances and finalizes transactions and making any necessary adjustment while creating reports
  • Tracking room revenues, occupancy percentages, and other front office statistics
  • Preparing a summary of cash, check, and credit card activities
  • Ensuring accuracy of all financial information and gather all the necessary paperwork to complete the audit
  • Making sure that all outlets or revenue centers are closed for night audit procedure to take place
  • Run end of day process in property management software (PMS)-Fidelio Suite 8
  • Summarizing results of operations for management
  • Be of assistance to the accounting department if need be.

Front Office Agent/Concierge executive

THE NAIROBI SERENA HOTEL
01.2015 - 06.2017
  • Ensure that all VIPs are pre-registered according to standards
  • Monitor VIP arrivals; greet and escort them to their room
  • Print special requests report and block according to specifications
  • Coordinate delivery time of amenities with Room Service, ensuring timely delivery Ensure that all pick-ups have room reservations and that all departures are still in-house, reconfirming departure times with in-house guests
  • Monitor guest mail and ensure that it is processed according to procedures Assist guests with reports of lost/stolen articles, following hotel policy Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities Offer meet and assist services to guests upon arrival at airport with high regards to leading hotels of the world standards
  • Documenting pertinent information in department log book Review requests for late check-outs and approve according to occupancy
  • Communicate this information to Housekeeping Print credit check report and review status of each account
  • Follow up on accounts beyond approved credit limits.

Education

Bachelor of Arts - Tourism and Communication

University of Nairobi
Nairobi

Certificate in computer applications -

Emmanuel Computer College
Kisumu

KCSE- B 65 points -

St. Josephs Nyabondo High School
Sondu

Skills

Front office operations

undefined

Additional Information

  • INTERESTS AND ACTIVITIES Travelling Cooking ACHIEVEMENTS , Employee of the first quarter at Nairobi Serena (2017)

Accomplishments

  • Supervised team of over 20 front office staff members.
  • Documented and resolved guest issues which led to improved hotel online reviews.

Software

Opera

Fidelio

Materials control (MC)

MS OFFICE

ReviewPro

Timeline

Front Office Service Manager

Radisson Blu Hotel and Residence
10.2019 - Current

Night Auditor

Fairmont Mount Kenya Safari club
04.2019 - 10.2019

Duty Manager/ Night Auditor

Villa Rosa Kempinski Nairobi
01.2018 - 04.2019

Front Office /Night Auditor

POINT MARINA HOTEL MOMBASA
06.2017 - 01.2018

Front Office Agent/Concierge executive

THE NAIROBI SERENA HOTEL
01.2015 - 06.2017

Bachelor of Arts - Tourism and Communication

University of Nairobi

Certificate in computer applications -

Emmanuel Computer College

KCSE- B 65 points -

St. Josephs Nyabondo High School

Similar Profiles

CREATE PROFILE
OCHIENG KEVIN ONYANGO