SUSAN NYANCHERA OGEMBO
Administrator
Nairobi,30
Summary
Developed skills in client relationship management and problem resolution within dynamic environment. Ability to analyze customer needs and implement tailored solutions. Seeking to transition into new field, leveraging these skills to drive success and growth.
Overview
18
18
years of professional experience
1
1
Language
Work History
Manager
YEAR INSTITUTION POSITION, Lin-cap Investment Limited Administrative
01.2019 - 11.2022
- Assist in opening and making sure the company is up and running by:.
- All registrations and documentations are done.
- Systems are up and running as per the company's needs.
- There is a systematic structure to enable smooth running of the business.
- Marketing for credit customers.
- Giving financial advice and assistance to enable smooth running of customers business.
- Following up with existing customers to check up on how business is and also following up on new clients to assist on their decision making.
- Payments to Suppliers.
- Debt collection.
Lonak Investment Limited Personal Assistant /Administrative Officer
10.2016 - 07.2018
- Effectively offer assistance to existing customers (tenants) and potential customers.
- Manage rentals properties, repairs and maintenance.
- Cost management of construction materials.
- Reconciliation for ongoing construction projects and rental payments.
- Reconciliation of bank statements and mpesa transactions.
- Marketing for rental properties.
- Train staff on customer relations.
- Salary processing.
- Rent collection, processing refunds.
- Assisting tenants and resolving conflicts.
- Following up on invoices from suppliers, contractors and payments.
- Filling proper documentations for tenancy, suppliers and contractors.
- Handling petty cash.
- Handing over reports on timely basis.
- Receiving invoices from suppliers, reconciling them with deliveries and processing payments to suppliers.
- Documents and files maintenance and storage.
Family bank limited Alternative Banking Channel
12.2015 - 05.2016
- Offer customers new ways of banking (Through internet, mobile, agents, using credit cards, visa ATM cards, western union) other than the traditional way of banking.
- Assist the customers in application of different ways of banking for example internet banking, mobile banking, agency banking, credit cards, debit cards, pay bills, western union, mpesa and Lipa na Mpesa.
- Train the customers on how the product works and its benefits.
- Follow up on progress of facilities offered and it's user-friendly to the customer.
- Recruit agents, train, and check on progress for all agents both potential and existing.
- Market for the agents recruited.
- Maintaining customers' logs.
Customer Service Officer
Family Bank Limited
10.2013 - 11.2015
- Effectively offer assistance to internal and external customers.
- Assist customers in completion of facility application such as mandates, salary advance, loan application, account activation, mobile banking, internet banking forms, statement applications.
- Showing interest in customers to determine which products and services will best meet their financial needs.
- Offer advice to customers on different accounts, financing facilities, visa cards.
- Develop and expand good rapport with customers.
- Cross selling of available products and services such as cashlite, life insurance.
- Processing Salary Advance and salary loans.
- Maintaining customers' logs.
Operations officer, Teller
Family Bank Limited
10.2011 - 01.2013
- Cash Deposit and Cash withdrawals.
- Processing cheques and receiving cheques.
- Cross-selling products to customers over the counter.
- Develop and expand good rapport with new and old customers.
- Reconciliation of accounts, try figures.
- Helped IT department with practicals of implementing KPLC payments through the bank and redundancy off system.
- Assist customers with other services like mpesa, super agency, western union, airtel, lipa na Mpesa.
Personal Assistant officer
Konan Technologies Limited
01.2010 - 09.2011
- Administrative duties, Accounting: Invoicing, Purchase Orders, Petty cash, Handling Creditors and debtors, VAT Returns, stock Management& Delivering goods.
Intern
05.2005 - 01.2007
- Processing Payments, Bank Reconciliation, invoicing, cashiering, Updating the internship database to CARS and EXCEL Filling, Internship Registration and placements.
Operations Officer
Kenya Polytechnic University College
01.2009 - 1 1
Education
Bachelor of Science - International Business Administration, Accounting & Finance
Aug United States International University (USIU)
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Dec Buruburu Girls Secondary School
K.C.S.E.
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Skills
Computer Packages: MS Excel, MS Power Point, MS-Word, MS Access, Quick Books, Flex ,sage, 360 degrees and Inflow inventory
Banking, Cash management
Accounting
Administrative duties
Agency
ATM
Bank Reconciliation
Banking
Benefits
Cash management
Cashiering
Credit
Clients
Customer relations
Customer service
Database
Debit
Decision making
English
Filling
Financing
Financial
Forms
Basic French
Insurance
Inventory
Invoicing
Market
Marketing
Materials
MS Access
MS Excel
EXCEL
MS Power Point
MS-Word
Works
Processing Payments
Progress
Property Management
Quick Books
Rapport
Receiving
Reconciling
Repairs
Sage
Selling
Sales
VAT Returns
Interests
PARTICIPATION AND MEMBERSHIP
Member of KASNEB
ICYE(International Cultural Youth Exchange) voluntary program in Switzerland ( 2001-2002)
Peer Educator -I Choose Life
Timeline
Manager
YEAR INSTITUTION POSITION, Lin-cap Investment Limited Administrative
01.2019 - 11.2022
Lonak Investment Limited Personal Assistant /Administrative Officer
10.2016 - 07.2018
Family bank limited Alternative Banking Channel
12.2015 - 05.2016
Customer Service Officer
Family Bank Limited
10.2013 - 11.2015
Operations officer, Teller
Family Bank Limited
10.2011 - 01.2013
Personal Assistant officer
Konan Technologies Limited
01.2010 - 09.2011
Operations Officer
Kenya Polytechnic University College
01.2009 - 1 1
Intern
05.2005 - 01.2007
Bachelor of Science - International Business Administration, Accounting & Finance
Aug United States International University (USIU)
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Dec Buruburu Girls Secondary School
K.C.S.E.