SAMUEL MWANGI IGUTA
Summary
A dedicated and compassionate student with a strong academic foundation and a genuine passion for pursuing a course in Health and Social Care. Eager to develop essential skills in caregiving, communication, and empathy, with a commitment to making a positive impact in the lives of others. Demonstrated ability to work well in team settings, manage time efficiently, and approach challenges with a solution-oriented mindset. Looking for an opportunity to gain hands-on experience while continuing education in this rewarding and vital field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
The Luke Hotel
01.2023 - Current
- Lead a team of door security officers, assigning daily tasks, conducting briefings, and maintaining high standards of appearance and conduct.
- Monitor access control procedures, verify identification, and coordinate with concierge and valet staff to ensure a smooth guest flow.
- Respond swiftly and professionally to any disturbances, unauthorised access, or guest concerns, prioritising discretion and guest satisfaction.
- Work closely with hotel management and other departments during special events and emergency situations to maintain safety and order.
- Provide on-the-job training and support to new security team members, reinforcing hotel protocols, conflict de-escalation techniques, and guest interaction best practices.
- Maintain accurate records of incidents, shift reports, and activity logs for internal use and communication with external authorities when required.
- Supervise a team of door security officers, overseeing scheduling, performance, and professional conduct in alignment with five-star hospitality standards.
- Greet and screen guests upon arrival, ensuring a secure yet welcoming experience, with particular attention to VIPs, and high-profile clientele.
- Coordinate closely with concierge, valet, and front desk staff to manage guest flow during peak hours, events, and special occasions.
- Remain alert to potential security risks, disturbances, or unauthorised access, intervening as necessary with discretion and authority.
Security Door Supervisor
Nokras Hotel
01.2017 - 01.2022
- Maintained a secure and orderly entrance at a high-traffic nightclub, overseeing guest access and enforcing venue entry policies.
- Checked IDs, managed guest lists, and conducted security screenings to ensure only authorised and appropriately dressed patrons entered the premises.
- Monitored crowd behaviour both inside and outside the venue, preventing and defusing conflicts with a calm, professional approach.
- Coordinated closely with bar staff, floor security, and management to maintain a safe and enjoyable environment for guests and employees.
- Responded quickly to incidents such as intoxicated or aggressive individuals, disturbances, and medical emergencies, taking appropriate action and notifying emergency services when needed.
- Maintained detailed incident reports and collaborated with local police when law enforcement intervention was required.
- Demonstrated excellent judgement, physical presence, and communication skills while handling high-pressure situations diplomatically and effectively.
Education
Certificate of Higher Education - Hospitality
NIBS-College
01.2016
License Class BCE - Applications Driving
PETANNS DRIVING
01.2015
Kenya Certificate of Secondary School - KCSE
GITARE SECONDARY SCHOOL
01.2014
Skills
- Surveillance & Monitoring: Skilled in using CCTV, alarm systems, and patrolling to ensure premises are secure
- Incident Response: Trained to act quickly and appropriately during emergencies (eg, fire, theft, disturbances)
- Access Control: Managing entry/exit points, checking IDs, and monitoring who enters restricted areas
- First Aid & CPR: Basic medical training to respond to injuries or health issues until professionals arrive
Certification
- Police Clearance Certificate
- Date: 2024-06-03
- Holder of ID No. 32944128 have been searched in Criminal Records Office's database with/without previous record.
LANGUAGES
English: B2 Upper Intermediate
Swahili: B2 Upper Intermediate
Timeline
Security Officer
The Luke Hotel
01.2023 - Current
Security Door Supervisor
Nokras Hotel
01.2017 - 01.2022
Certificate of Higher Education - Hospitality
NIBS-College
License Class BCE - Applications Driving
PETANNS DRIVING
Kenya Certificate of Secondary School - KCSE
GITARE SECONDARY SCHOOL
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